We want you to be happy with your purchase. Requests for refunds or exchanges will be accepted for unworn items up to 14 days of receiving your package. Returns and exchanges must be presented in the condition in which it was sent, unworn, undamaged, and accompanied by a Velvet California RETURN FORM. Please email your form request to returns@velvetcalifornia. Include this form in your return package. Send your returns to the Velvet California address shown on the return form provided. Packages must be returned prepaid. Velvet California will not be held responsible for lost returns, tracking numbers are the responsibility of the customer. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address specified on the return form provided. Please be aware of these policies when shopping with us.